Return and Refund Policy for Vision Mobiles

At Vision Mobiles, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 7 days of delivery.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Products that are damaged, modified, or show signs of wear are not eligible for returns.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Opened or used accessories (e.g., headphones, chargers).
  • Screen protectors, SIM cards, or software.
  • Products sold during clearance sales or promotions.

3. Refund Policy

  • Refunds will be processed once the returned item is inspected and approved.
  • Refunds are issued via the original payment method and may take 5-7 business days to reflect in your account.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Return Process

To initiate a return:

  1. Contact our customer support at info@visionmobiles.com or call +92-328-7489028 within the return period.
  2. Provide your order number, details of the product, and reason for return.
  3. Our team will guide you on how to ship the product back to us.

5. Defective or Incorrect Items

If you receive a defective or incorrect product:

  • Notify us within 48 hours of delivery.
  • Share clear photographs of the product and packaging for verification.
  • Once verified, we will arrange a replacement or full refund, including shipping costs.

6. Exchange Policy

Exchanges are subject to stock availability. If you wish to exchange a product, contact our support team for assistance.

7. Cancellations

Orders can be canceled only if they haven’t been shipped. Contact us immediately if you wish to cancel your order.

8. Contact Us

For any questions or concerns about returns and refunds, please reach out to us:
Email: info@visionmobiles.com
Phone: +92-328-7489028